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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

How do I report an issue to my city?

  • Updated:

Post on SeeClickFix 311 CRM from the Website

  1. Navigate to the reporting page
  2. Drag the red pin to the location of the problem or type in the address
    Drag pin.
  3. Click Confirm Location
    Confirm location.
  4. Select a category and/or input a title for your report and a description (description is optional but encouraged)
    Select category.
  5. Add an appropriate image, if available
    Add image.
  6. Enter Details about the request and click Confirm Details
    Request details.
  7. Choose how you would like to submit the request
    Submit request as.
    • Submit as yourself: Your username will be visible publicly and your email will be shared with the receiving organization.
    • Hide your identity: Your username and email will be hidden from the public and from the receiving organization.
    • Submit as guest: No account required. This request will be sent to the receiving organization but you will not receive updates.
  8. Click Next
    Next.
  9. Click the Submit Request button

 

Report from Our iPhone and Android Apps

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Important Notes

  • If you live in a partner city, you will see a list of categories to choose from ​
  • Remember, you can only attach one photo to a report unless you're reporting via a mobile app at this time
  • To attach additional images, you can post each image as a comment