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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

How do I close an Issue?

  • Updated:

You have the ability to close an Issue on SeeClickFix, and this is an action that signifies that the issue is resolved. This guide shows how to close a report on any device.

  

Anyone can close an issue as long as...

  • The issue is not in the Acknowledged state
  • You enter in a comment explaining why you are closing the issue. On Android, a comment is made automatically for you.

Closing an Issue on the Web Platform

  1. Log in to SeeClickFix.com
  2. Navigate to an Issue page to view the issue you wish to close
  3. Scroll to the bottom of the Issue page and then enter a comment about why you are closing the issue.
  4. Select Close this Issue and then click Comment

 

Closing an Issue on the SeeClickFix Android App

Don't have the Android app? Download it here!

  1. Login to your account. To do so, tap the three dots in the top right-hand corner and click Login.
  2. Navigate to the issue you wish to close
  3. Select the "Close" status within the Change Status drop-down
  4. The issue will be closed and an automatic comment will be added.

 

Closing an Issue on the SeeClickFix iOS App

Don't have the iOS app? Download it here!

  1. Login to your account. To do so, tap on the Profile tab and then tap Login.
  2. Navigate to the issue you wish to close
  3. Tap on Change Status and select Close
  4. Enter in a comment explaining why you are closing the issue in the field and then tap on the send icon to send the comment and close the issue.