We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
What does Archived mean? How do issues become Archived?
Updated:
After issues have been reported and closed, the final status for an Issue is Archived. Archived issues cannot be reopened or edited. Requests cannot be manually archived by any users, including government officials.
Requests are automatically archived when the following criteria are met:
The Request is Closed
No comments or status changes have been made for 7 Days
Once issues are archived, they cannot be unarchived.
I need to reopen an archived issue, because it's not resolved or not fixed yet. How can I reopen an archived issue?
You cannot reopen an archived issue. To raise attention to an issue that has been previously reported and closed, we recommend you copy the link or the Issue ID of the Archived issue and include that in a new issue.