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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

I just submitted an Issue to my city. What happens next?

  • Updated:

Whether you've just submitted your first issue or your hundredth, what happens next to your report may seem like a mystery. Allow us to explain!

 

If you live in a partner city or town and you submit a report on SeeClickFix, the relevant department will likely "Acknowledge" the post. This means someone from the city has seen your report and will either directly send a team to fix the issue you reported or begin the process needed to fix the issue. Once the city has fixed your issue, a government employee will likely go to the website and close the report with a message.

 

If you live in a city that actively uses SeeClickFix, it is probable that the city will acknowledge and close many of the issues that come through the system.

 

However, if the problem is fixed before the city had the chance to "Acknowledge" it, you can close the issue yourself. Go to the issue page, type a message, select the "Close this Issue" button, and click on the blue "Comment" button.