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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a Watch Area to be Notified of Issues

  • Updated:

Creating a Watch Area allows users to follow areas and be notified when issues are reported, commented on, and acted upon within an area.

  

Who can create watch areas?

All users can access this feature.

 

What is a Watch Area?

A Watch Area is a way for anyone to be notified when issues are reported or acted on within a specific area. This allows users to stay involved in their communities or for elected officials to get a sense of what things are being reported by their constituencies.

 

How to Create a New Watch Area

Instructions

  1. Navigate to www.seeclickfix.com and login to your account
  2. Click on Watch Areas across the top of the Place Page
    Watch areas tab
  3. Click Create a Watch Area and then select whether you wish to create one for yourself, a public official, or draw one by hand
    create a watch area drop-down menu options
    • For yourself: The boundaries of the Watch Area will mirror the boundaries of your city or town.
    • For a Public Official: The boundaries of the Watch Area will mirror the boundaries of your city or town.
    • Draw by Hand: You will create your watch area by clicking on points on the map. The boundaries automatically connect.
  4. Fill in the information
    input fields
    • Who's Watching?: This is who created the watch area.
      • Example: New City Public Works
    • Email to send information to?: An email to get notifications from the area.
      • Note: To add multiple emails, separate each by a comma.
    • Only send me reports with keywords: This is used for keywords to help narrow down the notifications to specific notifications.
      • Example: Grass tree -street, this matches trees and grass while excluding streets
    • Describe who is watching this area: Add a little information about the person or group watching the area.
    • Configure the optionsWatch area options
  5. Click Create Watch Area
    create watch area button