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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

How can I delete an issue or comment?

  • Updated:

Making a comment on an issue or reporting an issue cannot be completely deleted. However, you may have other options! Comments cannot be deleted once made. Please be careful when making comments!

  

Submit a Followup Comment

​Everyone makes mistakes! If you include a comment that you made a typo or an incorrect statement, simply follow up with a new comment clarifying the incorrect statement. 

 

Edit an Issue as a Registered User

In compliance with data integrity and preservation, a request can no longer be edited. Moving forward we recommend adding comments to highlight or update incorrect information. If you’d like for content to be removed from public view, flag the issue and include a short description so our support team can block the issue.

If you have any further questions please reach out to our support team.

 

Change Your Display Name to Hide Your Identity

If you made a comment or reported an issue that may be touchy in your neighborhood and you wish for your identity to be private, you can change your display name. You can change your display name within your Account's Preferences.

  • Login to your SeeClickFix account on your desktop or laptop computer
  • Click on the Person icon in the top right-hand corner and then click Preferences
  • Adjust your Display Name and then make sure to Save Changes!

 

Flag a Comment or Issue Submitted by You or Another User

If you believe that a comment or an issue should be blocked because it violates our terms of use, you can flag a comment or an issue for review by our moderations team. 

 

In order to flag a comment or issue, you must be a registered user and be logged in.

  • To flag an individual comment, click Flag below the comment
  • To flag an entire issue, click Flag along the right-hand side of the issue page

 

After an issue is flagged, our moderations team will review the content for possible terms of use violations. Content that is flagged may be released if no violations are found.