Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

What do I do if I get an error message?

  • Updated:

Error messages happen! Sometimes, they give you tips on what to do to fix the issue, but other times they are confusing. Follow these steps for more help on troubleshooting. If you've received an error message, please try the following steps:  

 

Web

  • Log out/log back in
  • Clear your cache. Clearing your browser's cache is a reset of your browser by removing temporary files that may interrupt our platform's performance. This is done within your browser's settings. If you are unsure of how to do this, try this helpful guide.
  • Restart your device

 

Phone

  • Log out/log back in
  • Uninstall/reinstall
  • Restart your device

If you've tried these options and you're still experiencing the error, please reach out to SeeClickFix support and provide:

  • Device type & version
  • If using the web, please provide the browser type & version
  • If using the app, please provide the app type & version a screenshot of the error message, if possible.